Credit Card

Leftover funds (FestiDollars) on your account, purchased through your online cashless account or on-site at the event using a credit card, will automatically be refunded back to your card.

*A processing fee of $2.50 will be debited from the transaction.
*The refund will be made within 10 working days after the end of the event.

 

Debit, Cash & Top-up Coupons

Leftover funds (FestiDollars) on your account, topped-up online with using à top-up coupon or purchased on-site at the event using a debit card or cash, will require you to complete a Manual Refund Form in your online cashless account page by visiting the following link : https://fbe2017.intellipay.com.

*A processing fee of $2.50 will be debited from the transaction.
*The refund will be made within 10 working days after receiving the completed form.

 

Refund Policy

  • All refunds are subject to a $2.50 refund processing fee.
  • Refund processing is subject to verification of the data inputted by the guest in the Manual Refund Form. The guest is responsible for submitting accurate data.
  • We are not responsible for any lost funds spent on your account if you lose your wristband.
  • The deadline to apply for a manual refund is June 24, 2017.

 

Questions or Troubleshooting Issues

Please e-mail fbe@intellipay.support or call 343-700-6066 and provide the following information:

  • Full registered name
  • Ticket or wristband number
  • Transaction number

If you have questions on-site at the event, please speak with a representative at Customer Service or a Top-up Station.